Telephone and Voice Mail

GREETINGS

You have the option to record up to five different greetings for your mailbox. You can enable or disable the greetings as you need them through the Set-up options menu. For more information, please see User Guides.

Below are sample greetings for personalizing your mailbox. A personal message gives callers the information they need regarding your availability and options to leave a message or who to contact in your absence.

Standard Greetings

Standard Greeting with urgent only exit to another person

Standard Greeting with urgent only exit to cell phone/pager

Busy Greetings

Alternate Greetings (short term and extended absense greetings)

Closed Greetings

Internal Greetings

STANDARD GREETINGS

A Standard Greeting is the message a caller hears when you are in the office but unavailable to take a call or when no other Greetings have been recorded.

Sample Standard Greetings
"This is (name) of (department). I'm currently unable (unavailable) to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thank you."

"Hi, this is (name). I’m sorry I cannot take your call right now. Please leave a detailed message along with your name and telephone number. I will return your call as soon as I return. Thank you."

Standard Greeting with "urgent only exit to someone else

"This is (name) of (department). I'm currently unable (unavailable) to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. If your call is urgent please press 0 to reach (contact). Thank you.”

Note: The 0 option is custom programming. If you require this feature, please contact the IITS Help Line at extension 7613 or send an email to help@concordia.ca.

Standard Greeting with “urgent only" exit to alternate phone (cell phone or pager)
"This is (name) of (department). I'm currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. If this call is urgent and you need to speak with me immediately, please press 5 now to reach my cell phone (pager). Thank you."

Note: The press 5 option is custom programming. If you require this feature, please contact the IITS Help Line at extension 7613 or send an email to help@concordia.ca.

BUSY GREETINGS

If a Busy Greeting is recorded, it will play to callers when you are on another line. If the Busy Greeting is not recorded, the Standard Greeting will play.

Sample Busy Greetings
"This is (name) of (department). I'm currently on another line and unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thank you."
Or
"Hello, you have reached the office of (name) . I’am presently on another call and am unable to speak with you personally. If you will leave your name and telephone number, and a brief message, I will return your call. Thank you.

ALTERNATE GREETINGS

Alternate Greetings should be recorded when you are out of the office or on vacation. This greeting blocks all other greetings when it is enable. Upon your return, disable your Alternate Greeting and all other recorded greetings will be reactivated.

Sample Alternate Greetings

Away from the Office (all day)

Hello, this is (name) of (department). Today is (date) . I will be out of the office all day today, but I will be checking in for messages, so please leave me a detailed message and I will return your call as soon as possible. If you need immediate assistance, please press "0" to reach (contact). Thank you."

Note: The 0 option is custom programming. If you require this feature, please contact the IITS Help Line at extension 7613 or send an email to help@concordia.ca.

Away from the Office (for 1/2 day)

Hello, this is ________, today is _________, I will be in meetings all morning, but will be available this afternoon. Your call is important to me, so please leave a detailed message and I will return your call as soon as possible. If this is urgent, press "0" for assistance.

Note: The 0 option is custom programming. If you require this feature, please contact the IITS Help Line at extension 7613 or send an email to help@concordia.ca.

Away from the office for several days.
"Hello, you have reached the office of (name) . I’am presently out of the office until (time/date). Please leave your name and telephone number and I will return your call as soon as I return. If you require immediate assistance, please contact (name) or press 0 to reach the the receptionist. Thank you.

Note: The 0 option is custom programming. If you require this feature, please contact the IITS Help Line at extension 7613 or send an email to help@concordia.ca.

Extended Absence Greeting
"Hello. This is (name). I will be out of the office from (date) to (date). If you require assistance during my absence, please contact (name). Thank you."

CLOSED GREETING

You have the option to record a Closed greeting that will play during your non-working Hours. Note: The activation of a personal schedule for your mailbox is custom programming. If you require this feature, please contact the IITS Help Line at extension 7613 or send an email to help@concordia.ca.

Sample Closed Greeting

Hello, this is (name) in (department name). Our offices are now closed. Please leave your name, number and message at the tone and I will return your call tomorrow.

Hello. You have reach (department). Our office is now closed. Our office hours are from 8:30 am until 5 pm, Monday through Friday. Please leave you name, number and a brief message and I will return your call tomorrow.

INTERNAL GREETING

An Internal Greeting will play to internal callers only, if recorded. Outside callers will hear your Standard Greeting. You may want to use Internal Greetings when you need to give specific information to callers within Concordia that is not relevant to outside callers.