•  
  • Telephones & Features
  • Unified Messaging
  • Directory Services
    • Directories
    • Operators
    • Directory Update Form
  • Dial Calls/Long Distance
    • Area & Country Codes
    • Dialing Calls
    • International Time Zones
    • Long Distance Access
    • Long Distance Rates
  • Conference Calls
    • Conference Calls
    • Rent Conference Call Equipment
  • Service Package & Rates
    • Service Package
    • Billing Inquiries Form
    • Equipment Purchases
    • Long Distance Rates
    • Service Charge Rates
  • User Guides & Tutorials
  • What system am I on?
  • Who to contact for help?
  
  
  

For Departments whose budget code falls under the University’s General Operating Fund, the monthly fee for the basic service package will be paid through the University’s central telecommunications budget in each of the following cases:

• One package for each full-time faculty member or visiting scholar;
• One package for each full-time administrative or professional staff member;
• One package for each group of three full-time support staff.

o In cases where there is heavy telephone usage, or where line sharing is not practical, IITS may allocate additional lines.

• One package that shall serve as the departmental line.

o This line shall also be assigned as the standard installation of a staff member of the department.

Note: Installation charges are billed to the department or unit in where the service operates.

For departments and units whose budget code does not fall under the University’s General Operating Fund, or for those that have service requirements above the basic package, telephone services can be ordered through Voice Services (IITS) with the understanding that all telephone services will be billed to the department or unit in which they operate. Consult our website for Rates.

 

Basic Package

In buildings serviced by the VoIP network, the basic package includes:
(1) A telephone connection (line)
• One telephone line with standard features
o Call forward, call transfer, call display, call hold, call back, immediate divert conference call, join, direct transfer
• Optional features
o Call waiting, call pick-up group, call park.*
• Access to long-distance dialing, 411 and outside operator services are available upon request.
Note: Costs incurred by use of these services are borne by the department or unit where they operate.

(2) A network connection

*Other available features are dependant on the model of phone purchased (i.e., hands-free). For more information on phones and features consult User Guides and Tutorials.

In buildings where only analogue service is available, the basic package includes:
(1) A telephone connection (line)
• One telephone line with standard features as described on the Voice Services website under Analogue.

The Basic Package does not include:
• The telephone set. Departments are responsible for ordering the phone set from a selection of IITS-approved Telephone Equipment. Equipment may be ordered through the Concordia University Computer Store.

• Voice-mail: Available for a cost of $25 for installation and $7 per month.

 

Billable Services

All installation and recurrent costs associated with the following services are borne by the department or unit where they operate. The billable services below include, but are not limited to:

Lines for:
- Part-time faculty and staff
- TBA (no full-time replacement on record, permanent or temporary)
- Part-time faculty offices
- Research
- Labs
- Retired faculty
- Faculty on sabbatical
- Fax machines
- Interact machines
- Alarms
- Emergency phones
- Conference room phones
- Phones for casual use
- Phones for students
- Courtesy phones
- Classroom phones
- Video conferencing lines (not IP)
- Event lines

Other billable services
- Installation and moves of lines
- Voice-mail
- Phone feature changes
- Phone set changes
- Software number (second line on phone set)
- Long distance, 411, operator assisted calls
- Menu systems
- External directory listings

If you have any questions, please e-mail help@concordia.ca with the subject line “Voice Services Inquiry”.
For Departments whose budget code falls under the University’s General Operating Fund, the monthly fee for the basic service package will be paid through the University’s central telecommunications budget in each of the following cases:

• One package for each full-time faculty member or visiting scholar;
• One package for each full-time administrative or professional staff member;
• One package for each group of three full-time support staff.
o In cases where there is heavy telephone usage, or where line sharing is not practical, IITS may allocate additional lines.
• One package that shall serve as the departmental line.
o This line shall also be assigned as the standard installation of a staff member of the department.

Note: Installation charges are billed to the department or unit in where the service operates.

For departments and units whose budget code does not fall under the University’s General Operating Fund, or for those that have service requirements above the basic package, telephone services can be ordered through Voice Services (IITS) with the understanding that all telephone services will be billed to the department or unit in which they operate. Consult our website for Rates.

 

Basic Package

In buildings serviced by the VoIP network, the basic package includes:
(1) A telephone connection (line)
• One telephone line with standard features
o Call forward, call transfer, call display, call hold, call back, immediate divert conference call, join, direct transfer
• Optional features
o Call waiting, call pick-up group, call park.*
• Access to long-distance dialing, 411 and outside operator services are available upon request.
Note: Costs incurred by use of these services are borne by the department or unit where they operate.

(2) A network connection

*Other available features are dependant on the model of phone purchased (i.e., hands-free). For more information on phones and features consult User Guides and Tutorials.

In buildings where only analogue service is available, the basic package includes:
(1) A telephone connection (line)
• One telephone line with standard features as described on the Voice Services website under Analogue.

The Basic Package does not include:
• The telephone set. Departments are responsible for ordering the phone set from a selection of IITS-approved Telephone Equipment. Equipment may be ordered through the Concordia University Computer Store.

• Voice-mail: Available for a cost of $25 for installation and $7 per month.

 

Billable Services

All installation and recurrent costs associated with the following services are borne by the department or unit where they operate. The billable services below include, but are not limited to:

Lines for:
- Part-time faculty and staff
- TBA (no full-time replacement on record, permanent or temporary)
- Part-time faculty offices
- Research
- Labs
- Retired faculty
- Faculty on sabbatical
- Fax machines
- Interact machines
- Alarms
- Emergency phones
- Conference room phones
- Phones for casual use
- Phones for students
- Courtesy phones
- Classroom phones
- Video conferencing lines (not IP)
- Event lines

Other billable services
- Installation and moves of lines
- Voice-mail
- Phone feature changes
- Phone set changes
- Software number (second line on phone set)
- Long distance, 411, operator assisted calls
- Menu systems
- External directory listings

If you have any questions, please e-mail help@concordia.ca with the subject line “Voice Services Inquiry”.